From 12th April 2021, we will be open by appointment. To book a socially-distanced fitting appointment, please call us directly on 01977 701261 or email email@example.com.
Yes, our online dispatch remains open and we are still delivering orders.
Yes, our online department remains in full operation and we are shipping out orders daily.
There are currently no dispatch delays.
When you see a product you can shop it buy simply selecting your size from the drop down list and clicking 'Add to Bag'. Your chosen item will appear in your shopping bag at the top right of the screen. When you're ready to place your order, click on the bag and follow the prompts to complete our checkout process. If you have any problems, please contact us at shop@affairlingerie or +44 01977 701261.
Yes - call us with details of the item you wish to purchase and your billing information and we will process your order. We're available on +44 01977 701261 Monday to Saturday between 9am and 5pm.
We accept American Express, Visa, Mastercard and Paypal.
Once you have placed your order, you will receive an email to acknowledge we have received your order.
Please note, this is only receipt of your order and not confirmation that your purchase has been made: only after your credit card details have been approved, delivery details have been verified and the items located will your order be accepted and items shipped.
If you realise your order details are incorrect, send an email to firstname.lastname@example.org including your name and order number.
On a rare occasion an item is sold out. In this case, we will either cancel your order in full or just the items that are unavailable and proceed with the rest of your order.
For deliveries within the UK, you can expect to receive your order within 3 to 5 days. Orders for delivery in Europe will arrive within 3 to 5 business days International deliveries usually deliver within 5 to 7 business days.
Yes, we deliver worldwide excluding Algeria, Albania, China, Guatemala, Iran, Morocca, Nicaragua, North Korea, Russia, Serbia, Sudan, Syria, Taiwan, Tunisia, Ukraine and Yemen. All orders outside of the UK are shipped via DHL. You can find further information on international shipping options and shipping costs here.
All orders are discreetly packaged, our branding will not be on the outside of your parcel. If you would like your order to be gift wrapped, please leave a note at checkout.
Returns & Exchanges
We hope you're delighted with your order, however, if you're not perfectly satisfied you can return your order within 30 days of purchase.
All returned items must be returned to us in perfect condition, without having been worn, washed or altered, with all Affair Lingerie and brand tags still attached with its original packaging. You can find out more about returning an order here.
We do not currently offer free returns and customers are responsible for all return postage costs.
1. Using the enclosed returns form, indicate which item(s) you wish to return and the reason why.
2. Carefully place your items back in the original packaging along with the completed returns form and securely seal the package.
Please address the package to:
Returns Department, 12 Beastfair, Pontefract, West Yorkshire, WF8 1AW, United Kingdom
We recommend items be returned via a tracked service as we will not be responsible for goods lost or damaged in transit.
Once your return has been processed and your refund has been issued, you will receive a refund confirmation email. Please note, refunds may take up to 10 days to show on your account due to varying processing times between banks and payment providers.
You can exchange any items (including sale items) within 30 days of receipt. Exchanges need to adhere to the same criteria as returns listed above. Make sure to note exactly what you would like to exchange the item returned for. Once we receive your return package, we will email you and if necessary refund you any difference in price. Your exchange will then be posted out to you.
Pre-orders are orders for items that are not in stock currently but will be available at a later date. The estimated arrival date will be displayed on the product page. Once your pre-order is placed, we'll deliver it to you as soon as it reaches us.
When placing a pre-order, full payment will be taken at the time of ordering and you will be charged immediately.
The estimated arrival date will be listed on the product page. You will receive an email from confirming that your order has been shipped. If you have any queries about the delivery of your pre-order or would like to arrange delivery for a specific date, please contact Customer Care at email@example.com or call +44 01977 701261.
Yes, you return your item within 30 days of receiving your order.