When you see a product you can shop it buy simply selecting your size from the drop down list and clicking 'Add to Bag'. Your chosen item will appear in your shopping bag at the top right of the screen. When you're ready to place your order, click on the bag and follow the prompts to complete our checkout process. If you have any problems, please contact us at shop@affairlingerie or +44 01977 701261.

Yes - call us with details of the item you wish to purchase and your billing information and we will process your order. We're available on +44 01977 701261 Monday to Saturday between 9am and 5pm.

We accept American Express, Visa, Mastercard and Paypal.

Once you have placed your order, you will receive an email to acknowledge we have received your order.

Please note, this is only receipt of your order and not confirmation that your purchase has been made: only after your credit card details have been approved, delivery details have been verified and the items located will your order be accepted and items shipped.

If you realise your order details are incorrect, send an email to shop@affairlingerie.com including your name and order number.

You will receive an email with your tracking information once your order has been dispatched.

For deliveries within the UK, you can expect to receive your order within 3 to 5 days. Orders for delivery in Europe will arrive within 3 to 5 business days International deliveries usually deliver within 5 to 7 business days.

If a product is marked as eligible for UK Quick Delivery, it means it is in stock at our UK fulfilment centre, which means it will arrive faster than our standard delivery timeline of 7 working days for orders shipping within the UK. Your order will be shipped via Royal Mail Tracked 48 for delivery within 2 - 3 business days.

Yes, we deliver worldwide excluding Algeria, Albania, China, Guatemala, Iran, Morocca, Nicaragua, North Korea, Russia, Serbia, Sudan, Syria, Taiwan, Tunisia, Ukraine and Yemen. All orders outside of the UK are shipped via DHL. You can find further information on international shipping options and shipping costs here.

We hope you're delighted with your order, however, if you're not perfectly satisfied you can return your order within 30 days of purchase.

All returned items must be returned to us in perfect condition, without having been worn, washed or altered, with all Affair Lingerie and brand tags still attached with its original packaging. You can find out more about returning an order here.

We do not currently offer free returns and customers are responsible for all return postage costs.

1. Using the enclosed returns form, indicate which item(s) you wish to return and the reason why.

2. Carefully place your items back in the original packaging along with the completed returns form and securely seal the package.

Please address the package to:

Returns Department, 12 Beastfair, Pontefract, West Yorkshire, WF8 1AW, United Kingdom

We recommend items be returned via a tracked service as we will not be responsible for goods lost or damaged in transit.

Once your return has been processed and your refund has been issued, you will receive a refund confirmation email. Please note, refunds may take up to 10 days to show on your account due to varying processing times between banks and payment providers.

Pre-orders are orders for items that are not in stock currently but will be available at a later date. The estimated arrival date will be displayed on the product page. Once your pre-order is placed, we'll deliver it to you as soon as it reaches us.

When placing a pre-order, full payment will be taken at the time of ordering and you will be charged immediately.

The estimated arrival date will be listed on the product page. You will receive an email from confirming that your order has been shipped. If you have any queries about the delivery of your pre-order or would like to arrange delivery for a specific date, please contact Customer Care at shop@affairlingerie.com or call +44 01977 701261.