We hope you love your new purchases. However, if you're not perfectly satisfied with your order, you may return items within 30 days of the delivery date.
In addition to our standard returns policy, we offer extended festive season returns to make gifting even easier. Orders placed from 4th November 2020 can be returned for a refund or exchanged until January 10th 2021.
To ensure your return is eligible and covered for return, please read our returns policy carefully.
- Items must be returned to us in perfect condition, without having been worn, washed or altered, with all tags still attached.
- Items with tags must be returned with the tag in its original position.
- Briefs, bodysuits and swimwear must be tried on over your own underwear, without removing the protective adhesive strip.
- We can only accept returns of cosmetics, adhesive products and hosiery if returned unused, unopened, and in their original packaging with any seals intact.
Please take extra care when returning your purchases and return them in the condition you received them. Returns that do not meet our policy will not be accepted and will be sent back to you.
HOW TO MAKE A RETURN
1. Fill out the returns form enclosed with your order, or you can download our form here.
2. Use the original packaging provided to wrap the items you are returning. Carefully package your return in a box or padded mailing envelope to keep the items safe in transit.
3. We recommend using a tracked service and obtaining proof of postage as we cannot take responsibility for lost items.
Please send returns to the address below:
All successfully returned items will be credited to the original method of payment. The original shipping charges will not be refunded.
IN-STORE RETURN & EXCHANGE POLICY
Please note, Affair Lingerie's return & exchange policy differs for in-store purchases.
For purchases made in-store, returns are accepted within 30 days of the purchase date. We offer store credit only for returns. Credit notes are valid for from the date of issue.